Help

You can contact our customer service by email or contact number.

Our customer service email address: cs@birdmi.com

Our customer service contact numbers:

+491626873009 (Germanay)

+85263316934 (Whatsapp)

There is also an option for live chat shown in bottom left corner of web page.

Please log in to your My Account before making a reservation. Once you’ve booked, you can view your booking details, order status, and reservation history anytime by logging into your My Account. If you didn’t create an account before completing your booking, your reservation won’t appear in My Account. In that case, you can find your booking details in your confirmation email or contact us via WhatsApp or email for assistance.

If you created an account on our website, simply log in to My Account to cancel your booking (subject to the tour’s cancellation policy). If you booked as a guest or need assistance, contact our team via WhatsApp or email, and we’ll be happy to help.

If you still can’t find a confirmation email, first check your spam/junk folder, preferably on mail server. In case mail is not there, please contact our staff by phone // whatsapp // email. There is also an option for live chat shown in bottom left corner of web page. We will help you as soon as possible.

Inform us by using common channels (phone // whatsapp // email) in case want to receive a vouchers and future correspondence  to another email address. There is also an option for live chat shown in bottom left corner of web page.

Birdmi activities can only be booked through our website. If you need further assistance, feel free to contact our staff. We can reply as soon as we can, but are available 24 hours a day, seven days a week.

Step 1 Choose number of person(s)

Step 2 Choose the desired date of the activity

Step 3 Choose departure time of the activity

Step 4 Click “Book Now” button and follow the checkout steps

Your reservation receipt will be automatically emailed to you upon successful booking. If you require more information on booking, please log on as a registered member using the link in the upper right corner of homepage. You can then obtain all your booking information in “My Account”. If you have never set an account or password or can not remember it, you can always reset your login credentials. In case you need assistance feel free to contact us by phone // whatsapp // email. There is also an option for live chat shown in bottom left corner of web page.

Please provide your hotel details at the time of booking and the local operator will inform you of the pick-up time of your activity at the time of email confirmation of your reservation.

If your hotel is not on the hotel pick up list you can:

• Choose an alternative hotel and make your way there on the day of departure.

or

• Contact our local operator directly to make alternate pick-up arrangements. Once your booking is confirmed, your local operator contact details will be provided within your confirmation email. Be sure to contact the operator to reconfirm pick-up time and location once your booking is confirmed.

After your order is completed, you will receive a confirmation email with PDF voucher attachment containing tour operator’s information. If you have any questions about the activity or booking process, you can also contact us by phone // whatsapp // email. There is also an option for live chat shown in bottom left corner of web page.

Please reach out to our customer service department by phone // whatsapp // email and we will do our best to assist you. There is also an option for live chat shown in bottom left corner of web page. In case we cannot reach the operator, we will cancel your order and refund your payment.

In very rare circumstances, the local operator can cancel the confirmed order. We at Birdmi are seasoned travelers and we fully understand this inconvenience. Therefore we try to provide a solution that makes your travel experience as good as possible. Please read the scenarios and details listed below.

• Your local operator officially cancels your confirmed order. When you receive a message from a local operator, with explanation why this happend, please check and confirm that the order has been officially canceled. You can also always contact us and get the latest status by Birdmi staff. If your order status is not updated to “cancelled”, please notify us to complete the process and we will oversee the entire process to protect your order and your rights.
• Do not worry. Worst case scenario is you will get 100% refund. If the operator cancels your confirmed order due to bad weather, we can refund 100% to you or you can choose an alternative date of the activity if you wish.

Birdmi will provide you an emergency contact number in the PDF voucher by your confirmation e-mail, so you can ask for an assistance on other countries and destiantions as well.

Your credit card number and personal information are encrypted using Secure Sockets Layer (SSL). Birdmi never stores your credit card information and meets the highest standards of PCI (Payment Card Industry) compliance.

If your flight is delayed or canceled due to force majeure and you are unable to arrive on time, contact your operator and Birdmi staff immediately and provide proof of relevant evidence.​ Birdmi reserves the right to make a final decision on this issue.