If you still can’t find a confirmation email, first check your spam/junk folder, preferably on mail server. In case mail is not there, please contact our staff by phone // whatsapp // email. There is also an option for live chat shown in bottom left corner of web page. We will help you as soon as possible.
Birdmi activities can only be booked through our website. If you need further assistance, feel free to contact our staff. We can reply as soon as we can, but are available 24 hours a day, seven days a week.
Step 1 Choose number of person(s)
Step 2 Choose the desired date of the activity
Step 3 Choose departure time of the activity
Step 4 Click “Book Now” button and follow the checkout steps
Your reservation receipt will be automatically emailed to you upon successful booking. If you require more information on booking, please log on as a registered member using the link in the upper right corner of homepage. You can then obtain all your booking information in “My Account”. If you have never set an account or password or can not remember it, you can always reset your login credentials. In case you need assistance feel free to contact us by phone // whatsapp // email. There is also an option for live chat shown in bottom left corner of web page.
Please provide your hotel details at the time of booking and the local operator will inform you of the pick-up time of your activity at the time of email confirmation of your reservation.
If your hotel is not on the hotel pick up list you can:
After your order is completed, you will receive a confirmation email with PDF voucher attachment containing tour operator’s information. If you have any questions about the activity or booking process, you can also contact us by phone // whatsapp // email. There is also an option for live chat shown in bottom left corner of web page.
In very rare circumstances, the local operator can cancel the confirmed order. We at Birdmi are seasoned travelers and we fully understand this inconvenience. Therefore we try to provide a solution that makes your travel experience as good as possible. Please read the scenarios and details listed below.
Birdmi will provide you an emergency contact number in the PDF voucher by your confirmation e-mail, so you can ask for an assistance on other countries and destiantions as well.
Your credit card number and personal information are encrypted using Secure Sockets Layer (SSL). Birdmi never stores your credit card information and meets the highest standards of PCI (Payment Card Industry) compliance.
If your flight is delayed or canceled due to force majeure and you are unable to arrive on time, contact your operator and Birdmi staff immediately and provide proof of relevant evidence. Birdmi reserves the right to make a final decision on this issue.